1. What is the standard process to obtain an official record?

First, you place your request by completing the corresponding form in our website at inheritestate.com. If vital information is missing, one of our representatives will contact you before proceeding with the process.

 

After confirming that the information you provided is complete, you will receive a quote for your order, which should be paid in full. Take into account that the Processing Time and Cost is subject to the type of certificate as well as the issuing agency.

 

Once we obtain your certificate, we will send you a scanned copy by email before shipping to the address you specified on your order. It can be shipped by the National Postal Service, but we highly recommend using a private courier such as DHL. In this case, we will provide you the tracking number in order to monitor the delivery.

2. What are your accepted methods of payment?

Our methods of payment include the following: Western Union, PayPal, Venmo, Zelle, Check, Bank Account in the USA, or Credit Card over the phone. Be advised that all quotes must be paid upfront as we would not be able to afford collections in case of non-payment once our work is completed.

3. Are there any restrictions as to who can order a certificate?

In general, government agencies issue certificates only to the person’s immediate family members. Otherwise, you will need to prove your relationship with said person, the reason for requesting the certificate, or a court order that entitles you to obtain it.

4. Can I cancel my order?

After placing an order in our website, you will receive a confirmation email for you to check that all the information you provided is complete and accurate. At this point, we will not be able to many any more changes or to cancel your order.

5. Can I obtain more than one copy of the same certificate?

Certainly! Just take into account that each copy has an additional cost.

6. What is the legal validity of the certificate I order?

You will receive a certified record issued by the corresponding government agency. Depending on the type of certificate and the issuing agency, it may include different security formalities, such as a raised, embossed, or multicolored seal, a watermark, a barcode, clerk officer’s signature, etc.

 

In addition, some certificates will also need a separate certification, such as the Apostille of The Hague Convention or the authentication by a Notary Public.

7. What is the difference between an Apostille of The Hague Convention and an Authentication?

Apostille is a French word that means ‘notation’ is a standard certification established by The Hague Conference of 1961. It mainly authenticates documents to be submitted in foreign countries; for example, to marry abroad or to apply for dual citizenship. In fact, the Apostille simplifies the authentication process by avoiding additional certification from any diplomatic or consular authority. It consists of a standard form written in English, French, and Spanish. However, this type of legalization is acknowledged only by the countries that are members of the Hague Treaty.

 

On the other hand, if you are submitting a certificate in a country not included in the list of signators of the treaty, it may require a certificate of authentication issued by a diplomatic or consular authority.

8. Do birth certificates include the parents’ names?

Birth certificates may be issued in different versions. For instance, ‘Long Form’, ‘ Book Copy’, ‘Short Form’, or ‘Abstracts’. In general, all the standards version of a birth certificate include the parents’ name if said information was duly provided.

9. If no record is found, what is your refund policy?

If your record is not found, the corresponding agency will issue a “negative certificate” or a “no record letter” stating that the search of your certificate showed no result. Therefore, a refund is not applicable because the search was performed and documented by the issuing government agency. However, what we offer in exchange is to reimburse clients in full in case our work cannot be completed for issues attributable to InheritEstate only.

10. What additional services do you offer?

Our additional services include a broad search of certificates and records when vital information is missing, authentication of documents by a Notary Public, Consulate, Foreign Ministry or any other Government Agency, the Apostille of the Hague Convention, official translation by sworn translators into English and other languages, as well as legal guidance regarding dual citizenship and immigration issues.

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